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Avaya 3301 Exam Practice Questions (P. 4)

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Question #16
In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
  1. A
    Avaya Media Server
  2. B
    Contact Center Media Services
  3. C
    Session Manager
  4. D
    SIP Gateway Manager

Correct Answer:
A

Question #17
You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server.
What is used to install QFE patches on the Avaya MS?
  1. A
    the System Configuration > Software Update page in the Avaya MS Element Manager
  2. B
    the Patch Manager on the Avaya MS server
  3. C
    the maspatch command-line utility on the Avaya MS server
  4. D
    the syspatch command-line utility on the Avaya MS server

Correct Answer:
C

Question #18
You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration
(CCMA), your Web browser displays the message "Internet Explorer cannot display the webpage."
What should you do next to begin troubleshooting the issue?
  1. A
    Start the CCTOMCATSRV service on the CCT server.
  2. B
    Verify that the port number configured for the CCT server in CCMA is set to 8443.
  3. C
    Ensure that IIS is properly installed and configured on the CCT server.
  4. D
    Ensure that the SSL certificate issued to the CCT server is installed on the CCMA server.

Correct Answer:
A

Question #19
Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?
  1. A
    mRcv.exe
  2. B
    RTR Monitor from the CCMA Configuration utility
  3. C
    iceRTDTrace.exe
  4. D
    mCast.exe

Correct Answer:
B

Question #20
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?
  1. A
    .NET
  2. B
    SIP Computer Telephony Integration (CTI)
  3. C
    SIP Gateway Manager
  4. D
    SIP Proxy Server
  5. E
    SIP Redirect Server

Correct Answer:
D

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