Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
A
Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
B
Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
C
Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
D
Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them
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