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ASQ CQE Exam Practice Questions (P. 5)

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Question #21
What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?
  1. A
    Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
  2. B
    The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items.
  3. C
    The MBNQA has seven categories compared to Deming's 14 points.
  4. D
    There is no recognized rating system for the MBNQA.

Correct Answer:
A

Question #22
A vendor may be audited both before and during the execution of a contract. During such a vendor audit, the focus may be directed at the management and resource management of the company. Which of the following areas would be EXCLUDED during such an audit?
  1. A
    Use and planning of time, manpower and training.
  2. B
    Defined quality responsibilities.
  3. C
    Company philosophy and organizational charts.
  4. D
    Design and process capabilities.

Correct Answer:
D

Question #23
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
  1. A
    Use employee involvement and teamwork.
  2. B
    Encourage team competition.
  3. C
    Encourage sacrificing for the team.
  4. D
    Coordinate efforts of the departments.

Correct Answer:
B

Question #24
Normally, complaint data for both a product or service organization should provide
  1. A
    An indication of the organizational areas creating the most problems.
  2. B
    The degree or extent of customers dissatisfaction.
  3. C
    The appropriate corrective action to take.
  4. D
    The total quality costs for the organization.

Correct Answer:
B

Question #25
The existence of a quality control manual at your key supplier means
  1. A
    That a quality system has been developed.
  2. B
    That a quality system has been implemented.
  3. C
    That the firm is quality conscious.
  4. D
    That the firm is a certified supplier.

Correct Answer:
A

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