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ASQ CQE Exam Practice Questions (P. 1)

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Question #1
What are the major disadvantages of having an improvement team that is too large?
I. Difficulty in having constructive input from the entire group.
II. Difficulty in arriving at consensus.
III. Difficulty in finding large meeting facilities.
IV. Difficulty, on the part of the recorder, in keeping up with more paperwork.
  1. A
    I only
  2. B
    I and II only
  3. C
    I, II and III only
  4. D
    I, II, III and IV

Correct Answer:
B

Question #2
Which of the following is NOT considered a prevention cost?
  1. A
    Writing operating procedures.
  2. B
    Training.
  3. C
    Data acquisition and analysis.
  4. D
    Calibrating test equipment.

Correct Answer:
D

Question #3
An improvement in quality costs is MOST clearly indicated when:
  1. A
    Appraisal and failure costs drop.
  2. B
    Prevention costs increase.
  3. C
    Total quality costs fall below 15% of total sales.
  4. D
    Management objectives are met.

Correct Answer:
D

Question #4
During the building phase of improvement team development, which of the following properly describes team activities?
I. The team leader is usually directive.
II. The team leader often delegates tasks.
III. Team members prioritize and perform duties.
IV. Team members are uncertain of their duties.
  1. A
    II and III only
  2. B
    I, II and III only
  3. C
    I and IV only
  4. D
    II, III and IV only

Correct Answer:
C

Question #5
Benchmarking might be defined as any of the following EXCEPT:
  1. A
    A process for rigorously measuring your performance versus the best-in-class companies.
  2. B
    A standard of excellence or achievement against which other similar things must be measured or judged.
  3. C
    Comparing the performance of one company to a set of standards and then to another's performance.
  4. D
    The search for best industry practices that lead to superior performance.

Correct Answer:
C

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