ServiceNow® CIS-ITSM Exam Practice Questions (P. 1)
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Question #1
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

- AJust CIs defined directly in cmdb_ci_computer
- BCIs defined directly in cmdb_ci_computer and all parent classes
- CCIs defined directly in cmdb_ci_computer and all child classesMost Voted
Correct Answer:
C
C
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Question #2
Which field from the configuration item will automatically populate in the Assignment group field of an incident record?
- AManaged by
- BSupport groupMost Voted
- CApproval group
- DChange group
Correct Answer:
B
B

Absolutely spot on with option B, Support group. When you hook up a Configuration Item (CI) in an incident form, the Support Group attached to that CI steps up to auto-fill the Assignment Group field. This feature makes sure that the incident gets funneled to the right experts pronto. If the CI lacks a Support Group, it defaults to the Support Group tied to the service offering associated with that CI. This design aims to streamline incident management by quickly aligning incidents with appropriate support resources.
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Question #3
Which of the following are defined for a given change model? (Choose three.)
- APhase transitions
- BState modelMost Voted
- CState transition conditionsMost Voted
- DPhase model
- EState transitionsMost Voted
Correct Answer:
BCE
BCE

State model, state transitions, and state transition conditions are integral to a change model, providing a structured framework. The state model outlines the overall lifecycle transitions a change undergoes. State transitions dive deeper into the specifics of moving from one state to another within that model. Meanwhile, state transition conditions determine the criteria for each transition, ensuring changes progress systematically. These elements collectively establish guided pathways and rules for managing changes efficiently in IT services. Understanding these components is crucial for effectively implementing IT service management principles.
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Question #4
When is a change task for Post Implementation Review created for an unauthorized change?
- AWhen the change request moves to Close
- BWhen a change manager accepts the change
- CWhen the change request moves to a state of ReviewMost Voted
- DWhen the change request moves to a state of Assess
Correct Answer:
A
A

In situations involving unauthorized changes, the creation of a change task for Post Implementation Review is inherently linked with the transition of the change request to a 'Review' state. This process is straightforward and standardized to ensure that each unauthorized change is evaluated effectively after it is implemented, improving the control and integrity of IT service management practices. This review phase allows teams to analyze the overall impact and detect potential issues early, thus aligning with best IT service practices.
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Question #5
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
- AReports
- BCI Class ManagerMost Voted
- CApplication Menus
- DDependency View
Correct Answer:
B
B

Absolutely, the CI Class Manager is the tool you wanna use when you need to dive deep into the CMDB class hierarchy and check out all those details like class definitions, or tweak stuff like identification and reconciliation rules. It's all about getting that clear, organized tree-view which lets you handle everything from just one spot. Super handy for managing your Configuration Management Database effectively!
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