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Home Salesforce Certified AI Specialist

Salesforce Certified AI Specialist Exam Practice Questions (P. 1)

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Question #1
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products -

Events near the customer -

Tone and voice examples -
How should the AI Specialist obtain related items?
  1. A
    Call a prompt initiated flow to fetch and ground the required data.
  2. B
    Utilize a standard email template and manually insert the required data fields.
  3. C
    Create a flex template that takes the records in question as inputs.

Correct Answer: A ?️

Question #2
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?
  1. A
    The Einstein Trust Layer is incorrectly configured.
  2. B
    The data being used for grounding is incorrect or incomplete.
  3. C
    The prompt template version is incompatible with the chosen LLM.

Correct Answer: B ?️

Question #3
An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.
What is the reason for this?
  1. A
    A merge field has not been inserted in the prompt.
  2. B
    The records related to the prompt have not been selected.
  3. C
    The prompt has not been saved and activated.

Correct Answer: B ?️

Question #4
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
  1. A
    Einstein Email Replies
  2. B
    Einstein Generative Service Replies for Email
  3. C
    Einstein Service Replies for Email

Correct Answer: C ?️

Question #5
An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?
  1. A
    Use a Flow-based resource in Prompt Builder to debug the fields merge values using Flow Debugger.
  2. B
    Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
  3. C
    Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Correct Answer: B ?️

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