Salesforce Certified AI Associate Exam Practice Questions (P. 1)
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Question #1
Which type of bias imposes a system's values on others?
- AAssociation
- BAutomationMost Voted
- CSocietal
Correct Answer:
C
C

Societal bias is the correct choice because it involves incorporating existing societal prejudices into AI systems, which can unintentionally enforce these biases on users. This differs from automation bias, which relates to the over-reliance on automated systems rather than the imposition of values. Be aware of this distinction when designing or interacting with AI to ensure that a system’s outputs do not perpetuate existing societal biases.
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Question #2
A sales manager wants to improve their processes using AI in Salesforce.
Which application of AI would be most beneficial?
Which application of AI would be most beneficial?
- ALead scoring and opportunity forecastingMost Voted
- BData modeling and management
- CSales dashboards and reporting
Correct Answer:
A
A

Absolutely, incorporating AI for lead scoring and opportunity forecasting is spot on for a sales manager. This application helps prioritize leads based on their likelihood to convert, optimizing the sales focus. Moreover, forecasting potential opportunities can aid in strategically planning sales efforts and resource allocation, undoubtedly enhancing sales efficiency. Spot-on choice!
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Question #3
What is the most likely impact that high-quality data will have on customer relationships?
- AImproved customer trust and satisfactionMost Voted
- BIncreased brand loyalty
- CHigher customer acquisition costs
Correct Answer:
A
A

High-quality data significantly boosts the performance of AI models, ensuring accuracy, fairness, and reliability in their outputs. This, in turn, enhances the users' trust in these AI-driven systems. When AI consistently reflects real-world scenarios accurately, customers feel their needs and expectations are understood and met, leading to increased satisfaction. Therefore, the direct impact of high-quality data in AI applications is indeed an improvement in customer trust and satisfaction. This aligns perfectly with choice A of the given question.
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Question #4
What are the key components of the data quality standard?
- AAccuracy, Completeness, ConsistencyMost Voted
- BReviewing, Updating, Archiving
- CNaming, Formatting, Monitoring
Correct Answer:
A
A

The correct choice, "Accuracy, Completeness, Consistency," represents fundamental pillars of data quality standards. Accuracy ensures the data correctly reflects real-world contexts or inputs. Completeness involves having all necessary data points for reliable decision-making. Consistency refers to uniformity across data sets, which prevents discrepancies that could lead to faulty analytics or insights. These components are critical for maintaining high data integrity in various applications, particularly in dynamic fields like AI. Therefore, focusing on these three aspects substantively enhances data reliability and utility in business environments or technological applications.
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Question #5
What is the role of Salesforce's Trusted AI Principles in the context of CRM systems?
- AOutlining the technical specifications for AI integration
- BProviding a framework for AI data model accuracy
- CGuiding ethical and responsible use of AIMost Voted
Correct Answer:
C
C

Sure thing! Salesforce's Trusted AI Principles focus on ensuring that AI is used in a manner that is both ethical and responsible, especially within CRM systems. This guidance is crucial for maintaining integrity and trust in AI applications, helping businesses navigate the complexities associated with AI deployments by prioritizing safety, accuracy, and ethical considerations. This is integral for fostering sustainable and trustworthy AI solutions in customer relationship management.
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