Salesforce Certified Agentforce Specialist Exam Practice Questions (P. 1)

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.
What is causing this issue?

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?

Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.
What should UC consider when building prompt templates in Prompt Builder?