Genesys GCP-GCX Exam Practice Questions (P. 1)
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Question #1

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Question #2

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Question #3
- AAll skills matchingMost Voted
- BBest available skillsMost Voted
- CBullseye matching
- DDisregard skillsMost Voted
- EAgent availability
BCE

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Question #4
- AQueues can have agents as members, while groups cannot.
- BBoth queues and groups have the same ACD capabilities.
- CUnlike groups, queues allow for more complex scenarios like skill-based routing.
- DQueues can be used in Architect flows, while groups cannot.
C

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Question #5

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