Cisco® 100-140 Exam Practice Questions (P. 1)

DRAG DROP -
Move all the problem-solving steps to the answer area and place them in the correct order.

A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?

DRAG DROP -
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.

A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.
What should the technician do?

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)