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Avaya 6202 Exam Practice Questions (P. 1)

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Question #1
You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?
  1. A
    The ice Admin user account can be deleted during the CCMA installation
  2. B
    The ice Admin user account password must be established during installation of CCMA
  3. C
    If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user
  4. D
    If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

Correct Answer:
B

Question #2
You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent
(PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).
What is one of the first steps to troubleshoot the problem?
  1. A
    Reinstall CCMA
  2. B
    Ensure that the correct sys-admin password is being used
  3. C
    Change the IP multicast sending address on the CCMS server
  4. D
    Ensure that the CCMS and CCMA servers have been added to a domain

Correct Answer:
B

Question #3
In an Avaya Auraâ„¢ Contact Center, what does enabling Open do?
  1. A
    It permits agents to utilize the Avaya Open Queue© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls
  2. B
    It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)
  3. C
    It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail
  4. D
    It provides extended call queuing functionality for the Avaya Auraâ„¢ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization

Correct Answer:
B

Question #4
After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?
  1. A
    D:\Avaya\Logs\PV|
  2. B
    C:\Logs\CCMS
  3. C
    C:\Avaya\Logs\Sysops
  4. D
    D:\Log\CMS

Correct Answer:
C

Question #5
Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya Auraâ„¢ Contact Center server applications?
  1. A
    Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding order
  2. B
    Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card must the first in the binding order
  3. C
    Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card must be first in the binding order
  4. D
    Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in the binding order

Correct Answer:
C

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